•To develop an insight into management and marketing of banking and insurance services and technology.
Introduction to Indian Banking System, Reserve Bank- Legal Framework and main functions, Different types of accounts, Banker Customer relationship, customer services in banks, KYC norms and anti-money laundering.
Technology in banks, Payment and settlement system in banks- New age clearing, national gateways, international gateways, Retail banking, Treasury management, priority sector lending.
History and development of Insurance, Risk management and role of insurance, Legal aspects of insurance and essentials of insurance contracts, classification of insurance, Life insurance : traditional products, market related products, annuities-pension plans riders-business insurance, group insurance, pricing in life insurance.
Claims management in life insurance, Distribution channel and intermediaries, insurance regulation and supervision.
Marketing of banking and insurance services, Contemporary issues in banking and insurance.
A minimum of one case study will be discussed per unit of the syllabi
Text Books:
Other readings: