Total Quality Management (Electives POM)

Paper Code: 
MBP- 524
Credits: 
4.0
Contact Hours: 
40.00
Max. Marks: 
100.00
Objective: 
  • To acquaint with decision making in planning, scheduling and control of production and operation quality related functions.
  • To enable understanding in production and operations through layout engineering and quality management.
7.00
Unit I: 
Introduction to TQM and customer focus

Concept of quality, Definition, Dimensions of quality, Evolution of TQM, Components of TQM, Developing quality Culture, Meeting Customer needs and Expectations, Translating customer needs into requirements (Kano Model) using customer complaints.

9.00
Unit II: 
Philosophy and Pre-requisite of TQM

Philosophies of Deming, Crosby, Juran and Taguchi, PDSA Cycle, Costs of Quality, Measuring quality costs, Criteria for Malcom Balridge Quality Award.
Quality Orientation, Leadership, Employee Involvement, Role of ISO9000 QMS.

9.00
Unit III: 
Quality Function Deployment (QFD) and Quality by Design

Building a house of Quality, Voice of Customers, applications of QFD, Production and product development tools, Taguchi methods, Design of Experiments, Orthogonal Arrays.

9.00
Unit IV: 
SQC/SPC Techniques

Control charts for variables and attributes, Acceptance sampling, Process Capability studies, Six Sigma approaches, seven tools of SQC.

6.00
Unit V: 
Tools of TQM

Management Tools, Design review, Pokayoke, Force field analysis, FMEA, FTA, DRM and 5S Principles.

Essential Readings: 
  • Carol Besterfield et al., Total Quality Management, Pearson, Third Edition, 2010.
  • Chapman & Hall, Total Quality Management, Springer.
References: 
  1. B. Janakiraman, R.K. Gopal, Total Quality Management, PHI Learning, First Edition, 2009.
  2. Anand A. Samuel, L. Suganthi,  Total Quality Management,  PHI Learning,  First Edition, 2009.