Operations management in the organizational chart, operations as a service, Historical role of operations management and current perspectives, Operations strategy and competitive dimensions, Operations and corporate strategy, Role of Manufacturing/Operations as business strategy- (Value chain concept, Core competence and distinctive capabilities, stake holders and strategy.
Framework for Operations Strategy in manufacturing and services, Checking markets, outcomes of market debates, linking manufacturing to markets, strategic integration, Order winners and Order qualifiers.
Technology strategy, Issues in New Product development- Time to market, strategic nature of process, Business implication of Process choice, Hybrid Process, company or plant based profiles, decisions for product reallocation, Downsizing and capacity decisions.
Evaluating various trade-offs alternatives, Focused manufacturing- Product or process focus, Make or Buy- merits /demerits, Value chain approach- just in time and lean manufacturing, Quality as strategic factor, Delivering Value to customer
ssues involved- organizational issues, operational approaches to improving delivery system; Controlling operations- key performance Indicators, Linking investments to Product life Cycle and Risk reduction by fast market feedback, Use of IT- organizational learning, Traditional accounting and financial perspectives and operations strategy.