Knowledge Management (Functional Electives IT & Systems)

Paper Code: 
MBS -524
Credits: 
4.0
Contact Hours: 
40.00
Max. Marks: 
100.00
Objective: 
  • Essential principles of knowledge management
  • Impact of KM and technology on IT infrastructure
  • Team building and goal setting
8.00
Unit I: 
Introduction to Knowledge Society

Knowledge society from data to information to knowledge, Drivers of knowledge management, Intellectual capital, KM and learning organizations.

8.00
Unit II: 
Strategic Alignment

Creating awareness, Articulation, Evaluation and Strategic alignment, Infrastructure development and deployment, Leadership, measurement and refinement, Role of CKO

8.00
Unit III: 
Analyzing Business Environment

Knowledge audit and analysis, design KM team, creating KM system blue print, Implementation, Capture, Store and Sharing

8.00
Unit IV: 
Technology Components

Technology components, Intranet and Groupware solutions, Tools for Collaborative Intelligence, Package Choices, Implementing Security.

8.00
Unit V: 
Integration with web-based systems

Integration with web-based and internal operational and support systems, Change Management, Reward Systems.

Essential Readings: 
  • The Essential Guide to Knowledge management, Pearson Education
  • Amrit Tiwana, The Knowledge  Management  Tool Kit, Pearson Education
References: 
  1. Sudhir Warier, Knowledge management
  2. Davenport Thomas H, Prusak Laurence : Working knowledge : How organization manage what they know, Harward Business School Press
  3. Elias M. Awad Hasan M. Ghazri : Knowledge Management, Pearson Education
  4. Amrit Tiwana, The essential Guide to Knowledge Management