Knowledge Management

Paper Code: 
EMS 522
Credits: 
47
Contact Hours: 
60.00
Objective: 
  • Essential principles of knowledge management
  • Impact of KM and technology on IT infrastructure
  • Team building and goal setting
     
12.00
Unit I: 
Introduction to Knowledge Society

Knowledge society-from data to information to knowledge- Drivers of knowledge management-Intellectual capital-KM and learning organizations
 

12.00
Unit II: 
Strategic Alignment

Strategic alignment – creating awareness- articulation- Evaluation and Strategic alignment- Infrastructure development and deployment- Leadership, measurement and refinement- Role of CKO
 

12.00
Unit III: 
Analyzing Business Environment

Knowledge audit and analysis, design KM team, creating KM system blue print, implementation, capture, store and sharing
 

12.00
Unit IV: 
Technology Components

Technology components, Intranet and Groupware solutions, tools for collaborative intelligence, package choices, implementing security.
 

12.00
Unit V: 
Integration with web-based systems

Integration with web-based and internal operational and support systems, change management, reward systems, continuous improvement-case studies
 

References: 

Text Book

  1. The Essential Guide to Knowledge management, Pearson Education
  2. Amrit Tiwana, The Knowledge  Management  Tool Kit, Pearson Education

Other readings:

  1. Sudhir Warier, Knowledge management
  2. Davenport Thomas H, Prusak Laurence : Working knowledge : How organization manage what they know, Harward Business School Press
  3. Elias M. Awad Hasan M. Ghazri : Knowledge Management, Pearson Education
  4. Amrit Tiwana, The essential Guide to Knowledge Management