IT Infrastructure Management (Functional Electives IT & Systems)

Paper Code: 
MBS -521
Credits: 
4.0
Contact Hours: 
40.00
Max. Marks: 
100.00
Objective: 
  • To manage the present computerized environment and to bridge the gap between the need of business process knowledge and functional computer expertise
8.00
Unit I: 
Infrastructure Management Overview

Definitions, Infrastructure management activities, Evolutions of Systems, (Mainframes-to-Midrange-to-PCs-to-Client-server computing-to-New age systems) and their management, growth of internet, current business demands and IT systems issues, complexity of today's computing environment.

8.00
Unit II: 
Preparing for Infrastructure Management

Factors to consider in designing IT organizations and IT infrastructure, Determining customer's Requirements, Identifying System Components to manage, Exist Processes, Data, applications, Tools and their integration, Introduction to the design process for information systems, Models, Information Technology Infrastructure Library (ITIL).

8.00
Unit III: 
Service Delivery Processes

Service-level management, financial management and costing, IT services continuity management, Capacity management, Availability management.

8.00
Unit IV: 
Service Support Processes

Configuration Management, Service desk. Incident management. Problem management, Change management, Release management.

8.00
Unit V: 
Storage and Security Management

Introduction to Security, Basics of network security, Intrusion detection, firewall, Introduction to Storage, Backup & Restore, Archive & Retrieve, Database & Application protection.

Essential Readings: 
  • Foundations of IT Service Management: based on ITIL, by Jan Van Bon, Van Haren Publishing, 2nd edition 2005
References: 
  1. High Availability: Design, Techniques, and Processe, by Floyd Piedad, Michael Hawkins, Prentice Hall, 2000
  2. IT Organization: Building a Worldclass Infrastructure, by Harris Kem, Stuart Gaiup, Guy Nemiro, Publisher: Prentice Hall, 2000
  3. IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures Rich Schiesser, Prentice Hall PTR; 2001