IT Infrastructure Management

Paper Code: 
EMS 524
Credits: 
4
Contact Hours: 
60.00
Objective: 

To manage the present computerized environment and to bridge the gap between the need of business process Knowledge and functional computer Expertise.

12.00
Unit I: 
Infrastructure Management Overview:

Definitions, Infrastructure Management activities, Evolutions of Systems, and their management, growth to internet, current business demands and IT system issues, complexity of today’s computing environment.
 

12.00
Unit II: 
Preparing For Infrastructure Management:

Factors to consider in designing IT Organizations and IT infrastructure, Determining customer’s Requirements, Identifying System Components to manage, Exist Processes, Data, applications, Tools and their integration, Introduction to the design process for information systems, Models, Information Technology Infrastructure Library (ITIL).
 

12.00
Unit III: 
Service Delivery Processes I:

Service-level management, financial management and costing, IT services continuity management, Capacity management, Availability Management.
 

12.00
Unit IV: 
Service Support Processes II:

Configuration Management, Service desk, Incident management, Problem management, change management, Release management.

12.00
Unit V: 
Storage and Security Management:

Introduction to Security, Basics of network Security, Intrusion detection, Firewall, Introduction to Storage, Backup & Restore, Archive & Retrieve, Database & Application Protection.
 

References: 

Text Books:

  1. Foundations of IT Service Management: based on ITIL, by Jan Van Bon, Van Haren Publishing, 2nd Edition, 2005.

Suggested Readings:

  1. High Availability: Design, Techniques, and Processe, by Floyd Piedad, Michael Hawkins, Prentice Hall, 2000.
  2. IT Organizations: Building a WorldClass Infrastructure, by Harris Kem, Stuart Gaiup, Guy Nemiro, Publisher: Prentice Hall, 2000.
  3. IT Systems Management: Designing, Implementing, and Managing World Class Infrastructures Rich Schiesser, Prentice Hall PTR; 2001.