Human Relations Skills

Paper Code: 
EMH 622
Credits: 
4
Contact Hours: 
60.00
Objective: 
  • To provide participants with opportunities to explore skills to be an effective human resource executives.
  • To allow participants hands-on experience in the skills and increase their self efficacy in taks and duties relating to human resource management.
  • To learn the various skills and practice them.

 

12.00
Unit I: 
Intrapersonal Effectiveness:

Understanding Self: Journey into self-awareness, self-disclosure and trust, establishing goals consistent with values and ethics, self management-time management and stress.
 

12.00
Unit II: 

Intrapersonal Effectiveness: Understanding Self:
Journey into self-awareness, self-disclosure and trust, establishing goals consistent with values and ethics, self management-time management and stress.
 

12.00
Unit III: 

Understanding and Working in Teams: (Part I)
Negotiation-types, benefits, stages and tips for effective negotiation, building teams and work groups-team development stages and characteristics of high-performance teams, Managing conflict-sources, strategies for managing conflict, achieving business results through effective meetings.
 

12.00
Unit IV: 

Understanding and Workings in Teams (Part II)
Facilitating team success, facilitative preventions and interventions, limitations to facilitation, making decisions and solving problems, decision making process, problem solving techniques and creativity, power and politicking-importance and ethical issues in politicking.
 

12.00
Unit V: 

Leading Individuals and Groups:
Networking and mentoring- importance and uses, strategies and barriers, stages of mentoring, coaching and providing feedback for improved performance-effective coaching behaviours, giving feedback, characteristics of effective feedback, tips for preparing and leading a feedback session, leading and empowering self and others- leadership and empowerment, project management- steps to managing projects and project management tools.
 

References: 

Text Books:

  1. De Janasz, S.C, Dowd, K.O. and Schneider, B.Z. Interpersonal Skills in Organizations, 3rd Edition, Mc Graw Hill, Irwin, 2009.

    
Suggested Readings:

  1. Robbins, S.P and Hunsaker, P.L. Training in Interpersonal Skills; Tips for managing people at work, 4th Edition, Pearson Education, 2008.
  2. Hodgetts, R.M.Modern Human relations at work, 8th Edition, Thomson Learning, 1999.
  3. Dwivedi, R. S. Human Relations and organizational Behavior: A global perspective, 5th Edition, Macmillan Business Books, 2007.