Business Process Reengineering in Operations and Production Management (Electives POM)

Paper Code: 
MBP-623
Credits: 
4.0
Contact Hours: 
40.00
Max. Marks: 
100.00
Objective: 
  • To get acquainted with the basic aspects of BPR.
10.00
Unit I: 
Introduction to BPR

Meaning and Scope of BPR, Considerations in BPR, Significance of BPR in operations and production management. Types of firms/organizations that BPR can be applied.

5.00
Unit II: 
BPR and TQM

Introduction to Kaizen, Kaizen process, Contribution of Kaizen in BPR.
Approaches to BPR with special reference to TQM.

8.00
Unit III: 
Implementation Procedure of BPR

Steps/Phases of a BPR project, duration and implementation cost of BPR.

7.00
Unit IV: 
Preparing a Project Budget

Meaning and Importance of Project Planning, Template and Guidelines, BPR Team Selection - Criteria and Approach.

10.00
Unit V: 
Emerging Role of IT in BPR

Relationship of Mission and Work Processes to Information Technology

Essential Readings: 
  • Reengineering the Corporation - A Manifesto for Business Revolution by M. Hammer and James Champy.
  • Reengineering for Results: Keys to Success from Government Experience Sharon L. Caudle; National Academy of Public Administration.
  •  The Breakthrough Strategy For Total Quality, Productivity, And Competitiveness James Harrington
References: 
  1. Deming Management Method, The Mary Walton; Perigee, Books, Book review Best Practices In Reengineering, McGraw-Hill New York, NY, 1995 by David K. Carr and Henry J. Johansson, Coopers and Lybrand
  2. Managing the Change Process: A Field Book for Change Agents, Team, Leaders and Reengineering Managers; David K. Carr, Kelvin J, Hard, Wiliiam J. Trahant