Business Communication and Soft Skills

Paper Code: 
MBA- 126
Credits: 
4.0
Contact Hours: 
40.00
Max. Marks: 
100.00
Objective: 
  • To enable understanding of basics of communication and Soft Skills.
  • To impart knowledge about communication theory and develop skills in oral and non verbal communication.
6.00
Unit I: 
Concept and Patterns of Communication

Attributes of Communication, Objectives of Communication, Communication Models, Channels of Communication, Communication Networks and Designs, Verbal and Nonverbal Communication, Barriers to Communication

12.00
Unit II: 
Oral Communication

Speeches and Presentations, Group Discussions, Interviewing, Participation in Business Meetings /Conferences, Negotiation, Negotiation Skills.

10.00
Unit III: 
Communication in Business Environment

Notice, Agenda, Minutes, Business Correspondence, Repot Writing, Corporate News

8.00
Unit IV: 
Attitude and Motivation

Positive Attitude , Motivation Skills, Interpersonal Skills, Emotional Intelligence and Team Working

6.00
Unit V: 
Success Abilities and Time Management

Business Etiquettes, Efficient Time Utilization Skills, Developing Success abilities.

Essential Readings: 
  • P. D. Chaturvedi and Mukesh Chaturvedi, Business Communication: Concepts, Cases and applications, Pearson Education, 2007
  • S.R. Covey, The 7 Habits of highly effective People, Simon and Schuster Ltd., USA, 2007.
  • Sharma, R.C & K. Mohan, Business Report writing and Correspondence (TMH).
  • Shiv Khera: “ You Can Win”
References: 
  1. Lesikar, R.V. and J.D. Petitt, Jr. Business Communication: Theory and Application Homewood III; Richard D. Irwin.
  2. Michael, V.P. Communication and Research for management Himalaya Publishing House, Bombay.
  3. Ober, Contemporary Business Communication, Biztantra, An Imprint of Dreamtech Press
  4. S.R. Covey, The 8 habit: From Effectiveness to Greatness, Simon and Schuster Ltd., USA, 2007 
  5. Bay T, Macpherson D, Change your Attitude, Pearson Education, 2002.
  6. Thomas A. Limoncelli, Time Management for System Administration, O'Reilly Publications, 2005